Salon Manager Appointments and Diary guide

How to View Client History During a Booking

Review a client’s previous services, team members and dates while building a new appointment, making repeat bookings quicker and easier.

Video walkthrough: viewing a client’s booking history while creating an appointment in Salon Manager.

Quick answer

Select Show Booking History in the appointment builder

Select the client in the appointment builder, then choose Show Booking History at the top left.

Before you start

Check these details first

You are in the appointment builder
A client has already been selected
You want to check or repeat a previous service

Step-by-step instructions

How to view booking history while creating an appointment

Follow these steps to review the client’s previous services and use them during the new booking.

1Start the bookingBegin creating a new appointment and select the client.
2Open the service stageWhen the appointment builder asks you to select a service, go to the top left of the screen.
3Show the booking historySelect Show Booking History.
4Review the historyReview the selected client’s previous bookings.
5Check the detailsLook at the previous service date, team member and service name.
6Rebook a previous serviceWhen the client wants the same service again, choose it from the booking history.

Useful tips

Use booking history to speed up repeat appointments

Use booking history to make repeat bookings faster.
Check the previous team member when the client prefers to book with the same person.
Confirm the service with the client before adding it to the new booking.

Troubleshooting

Common issues and what to check

The booking history button is not visible

Check that you are in the appointment builder and that a client has been selected.

The client has no history

They may be a new client or may not have any previous bookings recorded in the system.

The previous service is not right for this booking

Use the full service list instead of selecting a service from the booking history.

Frequently asked questions

Booking history questions

Can I see what a client booked before?

Yes. Use Show Booking History during the booking process.

Can I rebook a previous service?

Yes. The history allows you to select a previous service for the new booking.

Does history show the previous team member?

Yes. The history can show the service date, the team member and the service provided.

Offline reference

Download this guide as a PDF

Keep a printable copy for diary users or use it during staff training.

Download PDF Guide

Last reviewed: 16 June 2026.

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